Volume 5 • Second Quarter 2009

Planner's Corner

Production Pointers by Q Creative

How many times have you awoken in a cold sweat, worrying about whether your opening session will work the way it’s supposed to? We have heard enough nightmare stories from you to know it’s a common concern. Q Creative, our on site events and media team, pulled this list of quick pointers together to try and eliminate some of them. Read More

Department Spotlight

Business Center

Are you getting what you need?

What meeting planner can’t relate to these scenarios? You arrive at your meeting venue on Sunday afternoon in preparation for a smooth Monday morning start and you discover that the meeting materials you carefully packed at your office are still carefully packed-----at your office. Five states away.

Or perhaps this sounds familiar? In less than 10 hours your annual meeting begins. Half of your attendees have arrived and are settled in. The other half stuck in various airports because of an East Coast thunderstorm. And your perfectly orchestrated ground transportation plans flew out the window.

What’s a planner to do? Read More

Associate Spotlight

David Zarembka

Technical Director, Q Creative

David Zarembka on location in Manila, Philippines

With an extensive background in major market radio engineering, broadcast television production and technical theater direction, David Zarembka brings a rich tapestry of talent and experience to his role as Technical Director for Q Creative, Q Center's on site events and media team. David majored in Broadcast Television Production at Columbia College and is still on staff for MSNBC for local events in Chicago. His vast experience and creativity is a great asset to Q Creative clients. Read More

Feature Article
Got your ROMO Calculator Yet?

Demonstrate the value of focused meetings & training
With increased public scrutiny on corporate events, businesses and meeting professionals alike are under pressure to demonstrate the value of meetings and training.

In response to this, Q Center developed the Return on Meeting Objectives (ROMO) calculator to help customers communicate that responsible business meetings and training are critical to the healthy functioning of their organizations. Read More

Get everything you love

about the Q Center
meeting package
at a special
summer rate. 
 

Look for an email
on Wednesday afternoon
with all the details!

  Tired of hearing about our awards?

Companies that win awards like the 2009 Pinnacle Award always brag about it. But you probably wonder why you should care. After all, awards don't help deliver the quality and service you expect.

Research says there are two good ways to measure customer satisfaction: willingness to return and willingness to recommend to others. Of those, the second is most meaningful. Think about it this way. You may be willing to return to a restaurant for a dish you like, even if the service is spotty. But would you recommend the place to someone if you thought they might have a bad experience?

That's why you should care about reader's choice awards like the Pinnacle. That list is a great place to start looking for a site. People just like you were willing to recommend them.

We're proud to have received the Pinnacle Award from Successful Meetings magazine for the
fourth year in a row.
Thanks to everyone who
recommended us!

What are you doing
to prove return on
your meeting objectives?

The first 10 responders will receive a $25 bank gift card

and will have their ideas printed in our next newsletter.

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